Beware the hotel front desk. Not only do they hold the key to your room, they also hold the key to the difference between an average or a premier stay.
Knowing how to ask staff for things, how much to tip, how to book, when to push your cause and when definitely not to can transform the service you receive.
Doyen of the hotel industry Jacob Tomsky and author of Heads In Beds: A Reckless Memoir Of Hotels, Hustles, And So-Called Hospitality started life as a valet in New Orleans more than a decade ago and rose through the ranks to land a front desk job in New York.
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